The security of your personal information is always a priority at Ahli United Bank. We work hard to help ensure your account information stays secure. This site is designed to help you to protect your financial assets and personal details. In order to achieve the same your cooperation as a customer is required. 
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How AUB protects you:

Extended Validation Secure Socket Layer (EV SSL)Certificate:
All information you send to MYE-BANK servers such as your user name, password and other transaction details are encrypted using the state of art Extended Validation Secure Socket Layer (EV SSL) Certificate.

Your secure transaction PIN
Secure transaction PIN is required for any financial transfers.

Access Control and Intrusion Prevention
Security systems such as firewalls and Intrusion Prevention Systems are deployed to protect the Internet banking from unauthorized access and are monitored round the clock for unauthorized intrusion attempts

Transaction Fraud Detection System:
AUB has deployed automated transaction fraud detection system to monitor the customer activity and to provide alerts in the event of a suspicious activity on any account.

Comprehensive Security Measures:
Multiple types of additional security measures have been put in place for your protection. These measures include frequent professional evaluations of both external and internal security structures, detection of uncharacteristic customer behavior and monitoring and quickly blocking attempts by fraudsters to obtain user-ids, passwords and security keys.

Security Best Practices you should follow:

  1. You should never access AUB's online banking facility via a link contained in an e-mail.
  2. NEVER share your credit card number, CVV number (the 3 digit number found on the back side of your credit card) to a third party unless you are sure about the recipient’s credentials.
  3. NEVER access you Internet Bank account from a public Internet system, such as an Internet Café, Internet Kiosk etc.
  4. Ensure that your browser is up to date and security patches applied
  5. Always install the latest operating system patches and Service Packs.
  6. Always use anti-virus software. Keep your anti-virus software up-to-date.  The following are few of the antivirus software
  1. Consider using personal firewall software on your PC. The common commercial personal firewall software is
  1. Use Anti-Spyware software. The following are few of the programs that detect and eliminate spyware from your PC.

Information on various frauds

The following links will assist you in understanding various current threats and help you to avoid becoming a victim of financial crime.

 

 

 

Phishing:

Fraudulent emails are used by criminals to lure you to fake websites, which resemble original websites of financial institutions, and ask you to divulge personal information such as account number, credit card number, PIN number or Security Authentication Key.

The most common type of phishing e-mail purports to be a security message requesting you to validate your personal details or security questions. However, the details you confirm are then sent to the criminals.

The Bank would NEVER request such personal information from you, our customer, in such an e-mail.


How to protect yourself

  • You should never access Ahli United Bank’s online banking facility via a link contained in an e-mail.

  • To access MYE-BANK online banking facility either type https://www.mye-bankonline.com  on your web browser or go directly to the Ahli United Bank home page at www.ahliunited.com , and then follow the link to the mye-bank site. These sites are secure and you will see the padlock symbol displayed on the status bar of your computer (if you are using Internet Explorer ver.6 or earlier). If you are using Internet Explorer 7 or Firefox, then your address bar will turn GREEN and displays “https://www.mye-bankonline.com” as shown in the following figure. If the address bar turns RED, DO NOT continue as this indicates that you are connected to a fake web site.

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  • Be very suspicious of any e-mail or phone call received from a business or person that asks for your password, passport number, account or credit card information unless you have initiated the transaction. Similarly, be wary of any communication that sends your personal information and asks you to update or confirm it.

  • Use a unique password or PIN and change it regularly. You should never disclose your password or PIN to anyone – not even to Bank’s employees.

  • Monitor your transactions. Review your order confirmations, Credit Card and Bank Statements as soon as you receive them to make sure you are being charged only for transactions that have taken place. Immediately report any irregularities to your bank.

  • If you receive any such Phishing email immediately contact is at our Contact Center on +973 1722199.

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Pharming:

Similar in nature to e-mail phishing, pharming seeks to obtain personal or private (usually financial related) information through domain spoofing. Rather than being spammed with malicious and mischievous e-mail requests for you to visit spoof Web sites which appear legitimate, pharming 'poisons' a DNS server by infusing false information into the DNS server, resulting in a user's request being redirected elsewhere. Your browser however will show you are at the correct Web site, which makes pharming a bit more serious and more difficult to detect. Phishing attempts to scam people one at a time with an e-mail while pharming allows the scammers to target large groups of people at one time through domain spoofing.

How to protect yourself

  • If you are using Internet Explorer version 7 or above ensure that the address bar turn GREEN and the security status bar toggles between “Ahli United Bank BSC [BH] and “Identified by VeriSign”. If the address bar turns RED, do not continue, as this is an indication that you are connected to a fake web site.
    You can also verify that you are connected to the right server by clicking on the gold lock icon (as shown by the red pointer in the figure below) and then click on “View Certificate” to see you are connected to the right server.

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• If you are using Internet Explorer ver. 6 or earlier the preferred way to check to see if the site you have been directed to is real is to look for the gold lock icon, ( icon) usually located in the bottom right corner of your browser's screen. If the icon does appear, click on it to verify a secure connection. However, keep in mind that the lock does not "guarantee" security. It is only a temporary security solution as there is no telling when the hackers will be able to perfect this icon to look legitimate.

• Report the incident to our Contact Center at +973 17 221999

 

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Fraudulent Emails:

With the evolution of e-mail, users have been targeted by global email scams that are intended to collect critical personal and financial information from unsuspecting victims.

  • Illegitimate offers are e-mails that entice users to purchase popular goods or services at reduced prices (or before they're available to the general public), with no intent to deliver those purchases. Usually, these e-mails are designed primarily to obtain credit card or bank account information.

  • Requests for help usually offer a recipient large sums of money or attractive rewards in exchange for "short term" financial assistance. One common example is the “sender” who asks the user to supply a bank account number to "hold" large sums of money until the “sender” can retrieve it. In exchange, the recipient is promised a percentage of the deposit. The “sender” uses the bank account number for fraudulent activity, and the recipient never receives the promised funds.

How to protect yourself

  • Be very suspicious of any e-mail or phone call received from a business or person that asks for your password, passport number, account or credit card information unless you have initiated the transaction.

  • Always be wary of unsolicited emails offering large sums of money.

  • Monitor your transactions. Review your order confirmations, Credit Card and Bank Statements as soon as you receive them to make sure you are being charged only for transactions that have taken place. Immediately report any irregularities to your bank.

  • Inform us at our Contact Center at +973 17 221999

 

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Key Loggers and Trojans:

Key loggers are software programs that capture a computer user's keystrokes. Such systems are used by hackers to obtain passwords or encryption keys and thus bypassing other security measures.
A Trojan is a program that appears legitimate, but performs some illicit activity when it is run. It may be used to locate password information or make the system more vulnerable to future entry or simply destroy programs or data on the hard disk. A Trojan is similar to a virus, except that it does not replicate itself. It stays in the computer doing its damage or allowing somebody from a remote site to take control of the computer. Trojans often sneak in attached to a free game or other utility.

How to protect yourself

  • Never use computers located in public places such as Internet cafes or airport lounges for online banking.

  • Install a Personal Firewall and anti-virus software with latest security patches and anti-virus signatures.

  • Always remember to update your antivirus signature.

  • Do not visit suspicious sites. If you suspect that a website is not what it purports to be, leave the site immediately. Do not follow any of the instructions it presents.

  • Monitor your transactions. Review your order confirmations, Credit Card and Bank Statements as soon as you receive them to make sure you are being charged only for transactions that have taken place. Immediately report any irregularities to your bank.

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Identity Theft:
Identity theft happens when a criminal obtains your personal information to steal money from your accounts, open new credit cards, apply for loans, rent apartments and commit other crimes — all using your identity. These acts can damage your credit, leave you with unwanted bills and cause you countless hours and frustration to clear your good name.

How to protect yourself

  • If you're a victim of identity theft or account fraud, you should contact us at our Contact Center number +973 17 221999.

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ATM Type Fraud:

ATMs have simplified personal cash management and allow withdrawal of cash outside of banking hours. However the frequency of ATM frauds has also increased.

Different types of fraud:

  • Card Skimming:
    Criminals install devices on ATMs to obtain/skim the card account details and record the PIN number entered by customer. This information is then used to make unlawful cash withdrawals with counterfeit cards.

  • Shoulder surfing:
    Criminals pretend to help unsuspecting customers at the ATM, but in reality are memorizing the PIN number.

  • ‘Operational Cash’ Departments:
    In tourist destinations where there are few banks and ATMs criminals approach tourists and offer their services in directing them to local merchants who will utilize their point of sale device to issue cash (‘operational cash’ departments). The merchant then skims the card account details and uses a fake PIN entry device to obtain the cardholders PIN. This information is then used to make unlawful cash withdrawals with counterfeit cards.

How to protect yourself

  • Be especially cautious when strangers offer to help you at an ATM, or if you notice any suspicious activity at or around the ATM area.

  • Use ATM locations that you are familiar with so any changes will be more apparent; for example, a false attachment on the front of the machine.

  • Ensure that other individuals at the ATM queue keep an acceptable distance from you. Be on the look-out for individuals who might be watching you enter your PIN.

  • Stand close to the ATM and shield the keypad with your hand when keying in your PIN.

  • If you feel the ATM is not working normally, press the Cancel key and withdraw your card and then proceed to another ATM, reporting the matter to the bank.

  • Keep your printed transaction record so that you can compare your ATM receipts to your monthly statement.

  • If your card gets jammed, retained, or lost, or if you are interfered with at an ATM, report this immediately to the bank.

  • Do not be in a hurry during the transaction and carefully secure your card and cash in your wallet, handbag or pocket before leaving the ATM.

  • Memorize your PIN (if you must write it down, do so in a disguised manner and never carry it with your card).

  • NEVER disclose your PIN to anyone, whether to a family member, bank staff or police.

  • Use unique PIN numbers and never use numbers like your date of birth, or the last four digits of your phone number. Change your PIN periodically, and if you think it may have been compromised, change it immediately.

  • Only use approved ATMs or banks to make cash withdrawal transactions.

  • If you suspect or identify any of the above please contact us at our Contact Center at +973 17 221999.

 

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Smishing:

SMiShing is a security attack in which the user is tricked into downloading a Trojan horse, virus or other malware onto his cellular phone or other mobile device. SMiShing is short for "SMS phishing."

How to protect yourself

  • Do not open SMS messages from unknown sender.

  • Do not respond to SMS messages requesting sensitive information such as Passwords, PIN numbers etc. MYE-BANK will NEVER request such sensitive information’s.

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Extended Validation SSL Certificate:
An Extended Validation SSL Certificate helps ensuring you that the transactions executed are completely secure and you can carry out transactions with confidence. The address bar of the site in IE7 or Firefox turns “green” , which indicates that the site is trusted and legitimate.

VeriSign Extended Validation SSL Demo on VeriSign Website   

Watch the VeriSign Extended Validation SSL Demo and learn how to maximize customer trust and transactions by diminishing the effectiveness of phishing attacks with Extended Validation (EV) SSL Certificates. When a site visitor goes to a site with EV while using a new high security browser, such as Microsoft Internet Explorer 7, the address bar on the site will turn green, letting the visitor know that the site they are on is secure.

To enjoy the full effect of the demo, please make sure you have your audio turned on.

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Report any suspicious incident, confirmed or attempted fraud to:

Phone: +973 17 221999
Email:
report.fraud@ahliunited.com

 

 
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