Standard terms and conditions

Internet - Terms and Conditions

  • The Bank will provide to the customer online banking service (the "Service") set forth in the Bank's web site from time to time.

  • The Customer agrees to keep any access identification codes and passwords secret and to take all precautions necessary to prevent unauthorized used thereof or access to the electronics platform accessible via the Internet (the "Platform"). The Customer undertakes to change the passwords frequently and to notify the Bank immediately in the event that the Customers knows or suspects:

      i) Any errors by the Customer while carrying out any transaction (including but not limited to payment of electricity, telephone or credit card bills or in the course of carrying out transactions for banking transfers between several bank accounts through the service will be solely incurred by the Customer without having the right to claim against the Bank in any manner for any damages that may arise from such errors;


      ii) Such access identification code and/or password to have become known to any unauthorized person;


      iii) Any unauthorized use or misuse of the Platform or Service.

  • The Bank assumes no responsibility for fraudulent or unauthorized use of the Customer's access identification codes and /or passwords.
  • The Customer understands and agrees that neither the Bank nor its affiliates or its or their employees shall be liable for any loss either direct, indirect, actual, consequential, expectable or non-expectable suffered by the Customer in respect of or in connection with the Service of the Platform including but not limited to:

      i) Any malfunction, errors, omission, delay, break-down, interruption in, improper operation of, inaccuracies in the operations of the Service; and/or

      ii) The non-availability of the Internet or the Platform; and/or

      iii) Any loss, damage or destruction caused to the Customer's hardware, software or other data processing system as a result of using the Service; and/or

      iv) Customer's use of e-mail or any other insecure means of communication in dispatching instructions to the Bank.

      v) Any breach of confidentiality resulting directly or indirectly from the Customer's use of the Service or the Platform; and/or

      vi) Any interruption or delay caused by any update or replacement performed on the Platform; and/or

      vii) Any inaccurate or erroneous information provided by Customer.

      viii) Any matter arising from causes beyond the Bank's control.

  • The Bank shall be entitled to rely on any instructions, which the Bank believes to be genuine and to have been received from the Customer. The Bank is authorized to accept Customer's instructions and duly execute them. The Customer accepts all risks of misunderstanding and errors and the risk of instructions being given fraudulently and/or by any unauthorized parties and agrees that the Bank shall not be responsible for any loss, liability or expense that may result from such fraud, misunderstandings, error and/or unauthorized instructions. The Customer hereby agrees to indemnify and keep the Bank, its officers, employees, agents, and representatives harmless from and against all actions, proceedings, damages, costs, claims, demands, expenses and losses which the Bank may suffer, incur or sustain by reason of the Bank following such instructions.
  • Any instruction issued by the Customer to the Bank through this Service is valid and shall not be canceled except through a cancellation notice from the Customer and addressed to, and received by the Bank prior to the execution of such instructions.
  • The Bank may in its absolute discretion, and without incurring any liability refuse to implement any instruction/transaction for any reason and will immediately notify the Customer of its refusal.
  • The Customer understands that the Bank as per the respective currency cut-off time shall process instructions received on any business day on which the Bank is open for business.
  • Information displayed on the screen or printed by the Customer while using the Service only represents a record for his accessing the internet and shall not be construed as being the Bank's records with regards to that transaction except for express instructions agreed by the Bank and listed in the Bank's records.
  • Bank records containing Customer instructions through the Service are considered to be material evidence of such instructions when issued and are legally binding upon the Customer.
  • The Customer acknowledges that in the event of insufficient funds to cover a transfer/payment on a repeated date, the bank shall not be liable to affect the transfer/payment on the next repeated date even if funds in the Customer's account are sufficient to cover both transfers/payments.
  • The Bank may from time to time amend these terms and conditions and notify the Customer by such means as deemed fair.
  • The Bank may publish on the Service site notices of general nature and which are applicable to all Service customers. Such notices shall have the same legal effect as that of the special notices sent specifically to Customer.
  • The Bank shall be entitled to terminate the service in case of the Customer's breach of the terms and conditions governing all the banking service in the Bank. Should the Customer wish to suspend the Service, he/she must inform the Bank accordingly by giving fifteen(15) days prior written notice by registered mail and the Customer shall be responsible for all transactions that take place during such period.
  • Customer is aware that the Bank shall not issue any notice or printed confirmation regarding any transaction executed through the Service, though any completed transaction shall be listed in the Customer's statement of account.
  • The Customer shall be fully responsible for all transactions that take place with this service whether such transactions are undertaken with his knowledge and authority or not. Such transactions shall be deemed final and binding upon him in all cases and shall assign any right to contest or dispute the validity thereof.
  • The terms and conditions listed herein pertain only to the provision of this Service. All customer account related terms and conditions continue to apply.
  • The Customer shall be deemed to have accepted and agreed to abide by these terms and conditions when he starts using the Service.
  • The Bank on a confidential basis shall deal with all the information provided by the Customer but this shall not bar the Bank from disclosing to the court authorities any information, clarifications or inquiries that are received officially from such authorities. Further, the Bank may in its sole discretion disclose any information to the concerned services where it is related to this service with a view of developing and improving the performance of its service and finding out shortcomings of such services.
  • The customer agrees, accepts and authorizes the Bank to debit his account of all fees, charges and expenses arising from him account/ service with the Bank. If the customer does not accept the increase or new charge, he/ she has the option of terminating the relationship within 15 days of application of the charge. If the customer does not terminate the relationship within this time, it will be deemed as accepted.
  • These terms and conditions shall be governed by and construed in accordance with the laws of Kuwait and the jurisdication of the Kuwaiti Courts without contradicting with the Islamic rulings and regulations.
  • The Customer acknowledges that the Bank or its affiliates is the owner of all rights in and to the web site and the Platform and each component thereof and all intellectual property with respect thereto.
  • These terms and conditions are issued in Arabic and English languages. In case of any contradiction or discrepancy the Arabic text shall prevail.