Ahli United Bank (“Bank”) Mobile Complaints Application (“Application”) is the internet banking services of the Bank available on mobile devices and website. The Application makes your complaint delivered to the Bank at your convenient.

The Bank doesn't charge you for using Application; however you may incur internet data charges from your mobile service provide or internet service provider if you are connected via wireless internet. To confirm these charges, please contact your internet/mobile service provider.

In order to access the Application the application can be downloaded and installed from “Apple App Store” for iOS devices or from “Google Play Store” for Android devices.

The Application is provided for customers and non-customers, therefore there is no need for a registration. Verifications to users are sent through One Time Password (OTP).

Yes, you can access the Application anywhere you have an internet connection via your mobile handset. Application is limited for Bahrain usage.

The Application has been optimized for the following mobile devices: • Apple iOS version 10 and above • Android 5 and above. The Bank is working to support other mobile platforms and devices in the future.

You can access your complaint information using your link of the Complaint.

If a device supports multitasking (i.e. running multiple applications at one time), the banking session may stay logged on.

Customer Service Manager, c/o Ahli United Bank, BSC
P.O. Box 2424, Manama, Kingdom of Bahrain
Telephone; 17586113, Fax 17580475
Email: Bahrain.feedback@ahliunited.com


AUB Contact Center on ±973 17 221999

Yes. The Application is secure and the Bank takes strong measures to ensure the confidentiality of your information.

The Bank does not collect information about your calls, or any personal information other than your device information such as phone model and carrier. This information may be used for fraud detection, usage statistics, and to improve and enhance our products and services.

While the Bank takes strong measures to ensure the security of your financial transactions and the confidentiality of your information, the Bank also recommends that your devices are secured with a password and that you do not store your banking user details and passwords on your mobile phone.

Raising your concerns with us

Step 1
You may raise your concerns through any of the below channels:
1. Refer to your Branch/Relationship Manager using the Customer Complaints form available in Branches; or
2. Call Ahli United Bank (B.S.C.), “Al Hilal Islamic Banking Services” Contact Center on 17221999, or
3. Visit AUB website, and access the online form through “CONTACT US” link; or Email to Bahrain.feedback@ahliunited .com
Ideally, your complaint will be solved within 3 working days. If your complaint is not resolved within 3 working days, or if you wish to raise your complaint directly to the Customer Service Manager, then go to Step 2 below.

Step 2
If your complaints were not resolved via Step 1 above, or if you wish to directly contact the Customer Service Manager, you can send your complaint using the customer complaints form available at the branches, or send a written correspondence in any other form addressed to the attention of:
Customer Service Manager
Ahli United Bank,
PO Box 2424,
Manama.
Telephone: 17586113
E-mail: bahrain.feedback@ahliunited.com
All written complaints will be acknowledged within five working days of the receipt of the complaint. We assign high priority to any customer complaint and ensure that they are resolved at the earliest. Whilst most of the complaints are resolved in 5 working days, there may be few complex complaints, which will require additional time to review and respond. However, we shall ensure that a written response is sent to you, no later than 4 weeks from the date of receiving the complaint.

Step 3
If you are still not satisfied with the response received from the bank, you may wish to refer your complaint to the Compliance Directorate at the Central Bank of Bahrain within 30 calendar days from the date of receiving the Bank’s final response.
Compliance Directorate
Central Bank of Bahrain,
P.O.Box 27
Manama, Kingdom of Bahrain
Telephone: +973 1754 7777
Fax: +973 1753 0399
E-mail: compliance@cbb.gov.bh