Privacy Policy

Ahli United Bank B.S.C. ("Bank") recognizes the importance of protecting your personal information and financial transactions. The Bank understands that its relationship is strongly built on trust and faith and the need to safeguard sensitive information that you have entrusted to the Bank. This is why, the Bank is committed to the Bank’s Privacy Policy for customers, which is as follows:

The Bank’s Privacy Policy for Customers:

Any personal information that the Bank seeks from you would only be aimed at providing superior service, and would always be kept confidential. Keeping customer information secure and using it only as Bank’s customers would want us to, is a top priority for all of the staff of the Bank. The Bank may however be required to disclose your personal information to governmental and/or judicial bodies and/ or regulators to whom the Bank is under an obligation to make disclosures under the requirements of any applicable law binding on the Bank.

Here then, is Bank’s promise to each of our individual customers:

• The Bank will safeguard, according to strict standards of security and confidentiality, any information customers provide and share with the Bank.
• The Bank will limit the collection and use of customer information to marketing purposes only in order to deliver superior service to customers, which includes, advising customers about products, services and other opportunities, and to administer the Bank’s business.
• The Bank will permit only authorized employees, who are trained in the proper handling of customer information, to have access to such sensitive information.
• The Bank will not reveal customer information to any external organization or third party unless the Bank has previously expressly informed the Customer in disclosures or agreements, and has been expressly authorized by the Customer, or are required by applicable law.
• The Bank will always maintain control over the confidentiality of its Customer information. The Bank may, however, facilitate relevant offers from reputable companies. These companies are not permitted to access, use or retain any customer information unless the customer has specifically expressed interest in their products or services.
• Whenever the Bank hires other organizations to provide support services, the Bank will procure their conformity to the Bank’s privacy standards and will conduct constant and regular audits to ensure their compliance.
• The Bank will continuously assess itself to ensure that Customer privacy is at all times maintained and respected.
• Please ensure to provide and keep your information as up to date as possible to get the best services, alerts and notifications and obtain maximum benefits from Mobile Complaint Application.
• The Bank will conduct its business in accordance to its Privacy Policy in as many jurisdictions in which it conducts its business and operate.

Disclaimer and Legal Notice

Copyright in the pages and in the screens displaying the pages, and in the information and material therein and in their arrangement, is solely owned by the Bank unless otherwise indicated.

Trademarks, Logos and Service Marks

All logos and trademarks and other service marks, whether in English and/or Arabic displayed on the Mobile Complaints application are owned by the Bank or by third party which has granted the Bank a right to use them on the Mobile Complaints application. These may not be used, modified, reproduced, stored in a retrieval system, transmitted, copied or distributed in any other way for commercial or public purposes or otherwise.

Use of Information and Materials

The information and materials contained in this Mobile Complaints application, and the terms, conditions, and descriptions that appear - are subject to change from time to time. Not all products and services are available through this service channel. Your eligibility for particular services is subject to final determination and acceptance by the Bank.

Warranty

All information and material available on the Mobile Complaints application is without any warranty of accuracy, security, freedom from virus attacks and non-infringement of any kind express or implicit. The Bank does not warrant that the services and products offered through the Mobile Complaints application will be uninterrupted or error free. There may be delays, omissions, interruptions and inaccuracies in the services, information or other materials beyond the control of the Bank available in the Mobile Complaints application or links attached thereto.

Data Transmission and Display

The Bank shall not be liable for any inaccuracy, error or delay in, or omission of:
• Any data, information or message; or
• The transmission or delivery of any such data, information, or message; or
• Any loss or damage howsoever arising from or occasioned by any such inaccuracy, error, delay, non-performance

Usage of User ID and Passwords:

The customer shall play an important role in preventing online fraud. The customer should be careful not to divulge his/her User ID, passwords, or both to anybody knowingly or accidentally. The customer should also not provide or facilitate unauthorized use of the User ID and Passwords provided to him/her for the Mobile Complaints application.

If the customer forgets or becomes aware of loss of / unauthorized or potential/threatened loss of/ unauthorized use of User ID, login Password / Transaction Password, the customer shall immediately notify the Bank on (+973) 17221999 and shall confirm in writing to the following address, (Ahli Contact Center, Ahli United Bank, P.O. Box 2424 Manama, Kingdom of Bahrain). This notice shall not exempt the customer from any liability for any loss suffered as a result of delay in giving the notice to the Bank. The customer will be solely responsible and liable for such transactions that might have occurred prior to Bank disabling the services to the customer.

Limitation of Liability

In no event will the Bank be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the Mobile Complaints application or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if the Bank or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Submissions

All information submitted to the Bank via the Mobile Complaints application shall be deemed and remain the property of the Bank. The Bank shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information of the user which is provided through the Mobile Complaints application. The Bank shall not be subject to any obligations of confidentiality regarding said information except as agreed by the Bank or the entity having the direct customer relationship or as otherwise specifically agreed or required by law.

Downloads

Any information/page downloaded from the Mobile Complaints application is at the customers own risk and the Bank shall not be responsible/liable for any direct or indirect damages / loss caused by any reason whatsoever as a result of such downloads.